1.Introduction and Our Commitment
Welcome to Krkia. This Privacy Policy describes how we collect, use, store, and protect your personal information. We place the highest priority on your privacy and data security, and comply with international data protection standards.
Our Commitment: Your personal information will never be sold or transferred to third parties without your consent. We operate with complete transparency and ensure the highest standards in protecting your data.
1.1 Policy Applicability
This privacy policy applies to the Krkia website, mobile applications, and all associated services. By using our platform you agree to this policy.
1.2 Policy Changes
Krkia reserves the right to update or amend this Privacy Policy at any time. We will notify you via email or platform notification of any significant changes. We recommend checking this page regularly.
1.3 Legal Basis
We comply with applicable data protection laws, and our legal basis for processing your personal information is your consent, contract fulfillment, and legal obligations.
2.What Information We Collect
2.1 Personal Identification Information
We collect the following personal information when you create an account on Krkia or use our services:
- ①Full name (as per government documents)
- ②Date of birth (for age verification)
- ③Email address (for communication and account verification)
- ④Mobile number (for two-factor authentication and communication)
- ⑤Residential address (for KYC and verification)
- ⑥National ID number or passport number
- ⑦Photo ID and other verification documents
2.2 Financial Information
For transaction processing and security we collect:
- Payment method details (Mobile Pay, Nagad, Rocket numbers)
- Bank account information (if applicable)
- Transaction history and records
- Deposit and withdrawal requests
Important: We never store your full credit/debit card number, CVV, or PIN. All payment information is encrypted and processed through secure payment gateways.
2.3 Technical Information
To enhance your browsing experience and ensure security, we automatically collect:
- IP address and geographic location
- Device type and operating system
- Browser type and version
- Pages visited and click patterns
- Session duration and frequency
- Cookies and similar tracking technology data
2.4 Gaming and Betting Data
From your gaming activity we collect:
- Betting history and transaction logs
- Win-loss records and payouts
- Game preferences and play patterns
- Bonus and promotion usage
- Responsible gaming settings (deposit limits, self-exclusion)
256-bit encryption
All your personal and financial information is protected by bank-grade SSL/TLS encryption.
Secure data centers
Our servers are hosted in ISO 27001 certified data centers and monitored 24/7.
No third-party sales
We never sell, rent, or commercially share your data with third parties.
Your Control
You have full rights to view, edit, download, or delete your data.
3.How We Collect Information
3.1 Direct information collection
We collect directly when you voluntarily provide information:
- During account registration and profile setup
- When submitting KYC documents
- When requesting deposits or withdrawals
- When contacting customer support
- When participating in promotions or bonuses
- When subscribing to newsletters or marketing communications
3.2 Automatic information collection
Our systems automatically collect certain information when you use our platform. This includes data gathered from cookies, log files, device identifiers, and analytics tools.
3.3 Third-Party Sources
In some cases we may receive information from verified third parties:
- Identity verification service providers
- Payment processors and financial institutions
- Fraud prevention and security services
- Social media platforms (if you use social login)
4.Purpose of Information Use
4.1 Account Management
We use your information to:
- To create and manage your account
- To verify your identity and complete the KYC process
- To control login and access to your account
- To save your profile and preferences
4.2 Service Delivery
To provide the core services of the Krkia platform:
- To process and settle bets
- To process deposits and withdrawals
- To provide bonuses and promotions
- To distribute jackpots and game prizes
- To send transaction receipts and confirmations
4.3 Communication and Customer Service
To communicate with you effectively:
- To send account updates and notifications
- To respond to customer support requests
- To report technical issues and service disruptions
- To inform you about promotions, new games, and special offers
4.4 Security and Fraud Prevention
To ensure your security and the platform's security:
- To detect and prevent suspicious activity
- To implement anti-money laundering and fraud prevention measures
- To ensure account security and prevent unauthorized access
- To ensure compliance with rules and terms
4.5 Legal Compliance
To meet legal and regulatory obligations:
- To comply with regulatory authority requirements
- To comply with legal requests and court orders
- To maintain records for audit and reporting purposes
- To fulfill tax and financial reporting
4.6 Service Improvement and Analysis
To improve our platform and service quality:
- To analyze and improve user experience
- To develop new features and games
- To understand market trends and user preferences
- To generate performance metrics and analytics
5.Data Security and Encryption
5.1 Technical Security Measures
Krkia uses industry-leading technology to protect your data:
- SSL/TLS Encryption: All data transmission is protected by 256-bit encryption
- Data Encryption: Stored data uses AES-256 standard encryption
- Firewall Protection: Advanced firewalls block unauthorized access
- DDoS Protection: Protection from distributed denial of service attacks
- Regular security audits: Periodic testing by third-party security experts
5.2 Access Control
We follow strict access control policies:
- Only authorized employees can access data on a need-to-know basis
- Multi-Factor Authentication (MFA) is mandatory
- All access is logged and monitored
- Password complexity and regular changes are mandatory
5.3 Data Backup and Recovery
To protect against data loss we:
- Daily automated backups are stored in secure offsite locations
- Backup data is also encrypted and secured
- We maintain disaster recovery plans and conduct regular testing
- We maintain Rapid Recovery Time Objectives (RTO)
5.4 Employee Training
All our team members:
- Receive regular data security and privacy training
- Sign non-disclosure agreements (NDAs)
- Required to follow security best practices
- Trained in data breach response protocols
6.Cookies and tracking technologies
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and enhance platform functionality.
6.2 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Essential for site functionality, login, and security |
Session/Persistent |
| Performance Cookies |
Analyze site performance and usage |
1 year |
| Functional cookies |
Remembers your preferences and settings |
1 year |
| Marketing cookies |
To deliver relevant ads and promotions |
30 days |
6.3 Cookie Control
You can control cookies through your browser settings:
- Block or allow all cookies
- You can delete existing cookies
- Receive notifications before cookies are set
- Set cookie preferences for specific sites
Please note that blocking cookies may prevent some features of Krkia from working properly.
6.4 Other Tracking Technologies
In addition to cookies, we use:
- Pixel Tags: To track email opens and clicks
- Local Storage: To store data locally
- Device Fingerprinting: In fraud detection and prevention
- Analytics tools: To understand user behavior
7.Sharing Information with Third Parties
7.1 When We Share Information
Krkia only shares your information in specific circumstances:
- Service Providers: Payment processors, KYC verification, hosting services
- Legal requirements: Court orders, subpoenas, law enforcement agencies
- Business transfer: In case of merger, acquisition or asset sale
- With your consent: When you explicitly give permission
7.2 Third-Party Service Providers
Trusted partners we work with:
- Payment gateways (Mobile Pay, Nagad, Rocket, banks)
- Identity verification services
- Cloud hosting and data storage providers
- Email and SMS service providers
- Analytics and performance monitoring tools
All third parties are bound by strict confidentiality agreements and can only access data for specific purposes.
7.3 International Data Transfers
Your data may be processed or stored outside your country of residence. In such cases, we ensure that:
- The destination country has adequate data protection laws
- Standard Contractual Clauses (SCC) are used
- All transfers are encrypted and conducted through secure channels
- Compliance with applicable international data protection regulations
7.4 What We Don't Share
Our Commitment: Krkia never sells, rents, or shares your personal information with marketing companies or data brokers for commercial purposes. We do not send spam emails or unsolicited marketing.
8.Your rights and control
8.1 Right of Access
You have the right to:
- To find out what personal data we hold about you
- To request a copy of your data
- To know the purpose and methods of data processing
- To know who your data has been shared with
8.2 Right to Rectification and Updates
You can correct, update, or complete your personal information at any time. This can be done by accessing your account settings or contacting our support team.
8.3 Right to Deletion
In certain circumstances, you can request deletion of your personal data:
- The original purpose of data collection is no longer necessary
- You withdraw your consent
- Data has been processed unlawfully
- Deletion required to fulfill legal obligations
Please note that some data may need to be retained for a specified period due to legal or regulatory reasons.
8.4 Right to Object and Restriction
What you can do:
- You can object to specific processing activities
- You can opt out of marketing communications
- You can refuse automated decision-making
- You can request temporary restriction of data processing
8.5 Right to Data Portability
You can request to receive your data in a machine-readable format and transfer it to another service provider.
8.6 How to Exercise Your Rights
To exercise your data protection rights:
- Go to the "Privacy Management" section in your account settings
- Email us at support@krkia.net
- Contact Live Chat support
- Send written requests to our official address
We will respond to your request within 7 business days.
Complete transparency
We clearly explain what data we collect, why we collect it, and how we use it.
Your Control
Full control over your data. View, edit, or delete at any time.
GDPR compliant
Our privacy practices comply with international data protection standards and GDPR.
Regular updates
We regularly review and update our privacy policy to ensure the best protection.
Responsive support
Our dedicated team is available 24/7 for any privacy-related questions.
No sales
We never sell your data to third parties. This is our firm commitment.
9.Children's Privacy
9.1 Age restrictions
Krkia is for individuals aged 18 and above only. We do not knowingly collect personal information from anyone under 18.
9.2 Age Verification
We use strict age verification procedures:
- Date of birth is required during registration
- Government-issued photo ID verification is mandatory
- Additional documentation may be requested in suspicious cases
- Accounts are immediately suspended if a minor is identified
9.3 Parental Responsibility
If you believe your minor child has created an account or provided personal information on our platform, please contact us immediately. We will promptly verify the information, close the account, and delete all data.
Responsible Gaming: Krkia is committed to preventing underage gaming. We encourage parents and guardians to monitor their children's online activities and use parental control software.
10.Contact and Complaints
10.1 Data Protection Officer
Our dedicated Data Protection Officer (DPO) oversees all privacy matters. You can contact the DPO directly:
- Email: privacy@krkia.net
- General Support: support@krkia.net
- Live chat: Available on website and app (24/7)
10.2 Complaint process
If you believe we have violated your privacy or data protection:
- First step: Contact our DPO or support team
- Initial response: We will acknowledge your complaint within 48 hours
- Investigation: We will thoroughly investigate the matter
- Solution: We will provide a detailed response and resolution within 15 working days
10.3 Regulatory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with the data protection regulatory authority in your country.
10.4 Regular Communications
Don't hesitate to contact us with any questions or concerns about your privacy. We always welcome your feedback and suggestions.
10.5 Data Breach Notification
If a data breach occurs that may pose a high risk to your rights and freedoms, we will:
- We will notify relevant authorities within 72 hours of incident detection
- We will immediately notify affected users directly
- We'll describe the nature of the breach and its potential impact
- We'll provide guidance on remedial steps and what you should do
Our Commitment Update: This privacy policy was last updated on 15 January 2026. We review and update this policy regularly as needed. We'll notify you of any significant changes via email or platform notification.
Privacy policy summary
We understand this is a lengthy document. Here's a quick summary of the key points:
- What We Collect: Name, contact information, financial data, gaming activity
- Why We Collect: Account management, service delivery, security, legal compliance
- How we keep it secure: 256-bit encryption, secure servers, strict access controls
- Who we share with: Essential service providers only, legal obligations
- Your rights: Access, Amendment, Deletion, Objection, Portability
- What we don't do: Data sales, spam, collection from minors