Krkia Terms and Conditions

1.General Terms and Acceptance

Welcome to the Krkia platform. These Terms and Conditions (hereinafter referred to as "Terms") serve as a legal agreement governing the use of the Krkia website and mobile application. By using our services, you agree to these Terms.

1.1 Acceptance of Terms

By creating an account, logging in, or using any service on the krkia website or app, you legally agree to be bound by these Terms & Conditions. If you do not agree with these Terms & Conditions, please refrain from using our services.

1.2 Changes to Terms

Krkia reserves the right to modify, update, or change these Terms & Conditions at any time. Any changes will be posted on this page and the "Last Updated" date will be updated. Continued use of our services after changes means you accept the new Terms & Conditions. We recommend you check this page regularly.

1.3 Legal Obligations

These Terms & Conditions constitute a legally binding agreement between you and krkia. You acknowledge that breaching this agreement may result in your account being suspended or terminated and legal action being taken.

2.Account Registration and Eligibility

2.1 Age Restriction

To create an account and use our services on krkia, you must be at least 18 years old. We strictly prohibit minors from any betting activities on our platform. We reserve the right to verify government-issued identification as part of the age verification process.

2.2 Account Registration Process

To register an account, you must provide accurate, complete, and current information. Required information includes:

• Full Name (as per government documents)
• Date of Birth
• Valid Email Address
• Mobile Number
• Residential Address
• Secure Password

2.3 Account Verification (KYC)

To protect your account security and prevent fraud, krkia operates a Know Your Customer (KYC) process. You may be required to submit the following documents:

• Government-issued photo ID (NID, passport, or driving license)
• Proof of Address (utility bill, bank statement)
• Payment Method Verification Documents

You may be required to complete KYC before your first withdrawal or at any time at our discretion. Withdrawals may be limited or suspended until KYC is completed.

2.4 One Account Per Person

Each individual may only open one account. Creating multiple accounts (duplicate accounts) is strictly prohibited. If we suspect you are operating multiple accounts, all accounts will be suspended and all funds may be forfeited.

3.Account Security and Responsibilities

3.1 Confidentiality of Login Information

It is your responsibility to keep your username and password completely confidential. Never share this information with third parties, not even with Krkia staff. You will be responsible for all activities conducted using your account.

3.2 Reporting Suspicious Activity

If you believe your account has been accessed without authorization or there has been a security breach, please notify our Support Team immediately. We will investigate promptly and take necessary action.

3.3 Password Security

Use a strong and unique password that is at least 8 characters long, combining uppercase and lowercase letters, numbers, and special characters. Regularly changing your password is recommended.

3.4 Updating Information

It is your responsibility to update your personal information (email, phone number, address) immediately when it changes. Krkia is not responsible for any issues arising from outdated or incorrect information.

4.Deposit and Withdrawal Policy

4.1 Deposit Methods

Krkia supports various secure and convenient payment methods including Mobile Pay, Nagad, Rocket, and bank transfer. Deposits are usually processed instantly. The minimum deposit amount is BDT 100.

4.2 Withdrawal Policy

You can withdraw funds from your available balance at any time. The minimum withdrawal amount is BDT 500. Withdrawal requests are typically processed within 5-15 minutes. The daily withdrawal limit for KYC-verified accounts is BDT 5,00,000.

4.3 Withdrawal Terms & Conditions

• Withdrawals can only be made to payment methods registered in the account holder's own name
• Wagering requirements must be met before bonus funds can be withdrawn
• Withdrawals may be suspended in cases of suspicious activity or fraud
• Completing KYC before the first withdrawal is mandatory

4.4 Payment Processing Fees

Krkia does not charge any hidden fees for deposits or withdrawals. However, payment providers may apply their own transaction fees, which are beyond our control.

4.5 Anti-Money Laundering

Krkia strictly follows Anti-Money Laundering (AML) policies. Withdrawals must be made using the same payment method you used to deposit. Withdrawals without meeting the minimum wagering requirements may be restricted.

5.Betting Rules and Conditions

5.1 Placing Bets

Once a bet is confirmed, it cannot be canceled, modified, or withdrawn. Please check all details carefully before confirming your bet. Krkia reserves the right to cancel bets in cases of system errors or obvious incorrect odds.

5.2 Minimum and Maximum Bet Limits

Each event and market has specific minimum and maximum bet limits. These limits are clearly displayed in the betting interface. krkia reserves the right to change these limits at any time.

5.3 Bet Settlement

Bets are settled after the event concludes and official results are confirmed. Settlement times vary depending on the sport and type of event. Typically, live events are settled within 15 minutes of completion.

5.4 Void Bets and Refunds

Bets may be voided in the following circumstances:

• If an event is canceled or postponed indefinitely
• If there is a system error or obvious odds mistake
• If evidence of match-fixing or irregularities is found in an event
• If rule violations are detected

For voided bets, the stake amount will be refunded.

5.5 Live Betting

Odds in Live Betting change in real time. Odds may change between the time you place a bet and when it is accepted by the system. If odds change, you will be given the opportunity to confirm the bet at the new odds.

6.Bonus and Promotion Terms & Conditions

6.1 Bonus Eligibility

All bonuses and promotions are subject to specific Terms & Conditions. Please read the full terms of the relevant promotion before claiming a bonus. If bonus abuse is detected, all bonuses and associated winnings will be forfeited.

6.2 Wagering Requirements

Most bonuses have wagering requirements. This means you must place bets totaling a specific amount before you can withdraw bonus money. For example, 5x wagering means you must bet BDT 5,000 for a BDT 1,000 bonus.

6.3 Bonus Validity Period

Each bonus has a specific validity period. If wagering requirements are not met within this timeframe, the bonus and associated winnings will be forfeited. Validity periods typically range from 7-30 days.

6.4 Multiple Bonuses

Only one bonus can be active at a time. You must complete or cancel the wagering requirements of your current bonus before claiming a new one.

6.5 Bonus Abuse

The following activities will be considered bonus abuse:

• Opening multiple accounts to repeatedly claim the same bonus
• Collusion or Syndicate Betting
• Low-risk betting strategies (such as opposite outcome betting)
• Using system errors or glitches to gain unfair advantage

7.Responsible Gaming

7.1 Our Commitment

Krkia is committed to promoting Responsible Gaming. We want you to bet for entertainment, not as a solution to financial problems. Gaming should always be controlled and enjoyable.

7.2 Self-Exclusion

If you feel your gaming is getting out of control, you can use the Self-Exclusion option. This can be for 7 days, 30 days, 6 months, or permanently. During this time you will not be able to log in or place bets.

7.3 Deposit Limits

You can set daily, weekly, or monthly deposit limits. This will help you stay within budget. Once set, limits cannot be increased for 24 hours.

7.4 Reality Check

Our Reality Check feature regularly reminds you how long you have been playing and how much you have bet. It helps you stay aware.

7.5 Getting Help

If you or someone you know is suffering from gaming addiction, seek help. Contact our support team or professional counseling services.

8.Account Suspension and Termination

8.1 Grounds for Suspension

Krkia may suspend your account under the following circumstances:

• Terms and Conditions Violation
• Suspicious or fraudulent activity
• Operating multiple accounts
• Providing false information
• Bonus Abuse
• Failure to submit KYC documents

8.2 Termination Process

In cases of serious violations, krkia may permanently close your account. In the event of termination, your legitimate balance (excluding bonus funds) will be refunded, unless there is fraud or rule violations.

8.3 Appeal Process

If you believe your account has been suspended or terminated in error, you may appeal to our support team. We will review your case and provide a decision within 7 business days.

8.4 Voluntary Account Closure

You may request to permanently close your account at any time. All pending bets must be settled and balances withdrawn before account closure.

9.Intellectual Property Rights

9.1 Copyright and Trademarks

All content on the Krkia website and app, including text, graphics, logos, icons, images, and software, is the property of Krkia or its licensors and is protected by copyright law.

9.2 Usage Restrictions

You may not copy, reproduce, distribute, publish, display, or transmit any content without prior written permission from krkia. Content may only be viewed for personal, non-commercial use.

9.3 Trademark Infringement

The Krkia name and logo are registered trademarks. Using them without permission is strictly prohibited and may result in legal action.

10.Dispute Resolution and Contact

10.1 Complaints Process

If you have a complaint or dispute, please contact our Customer Support first. We will acknowledge your complaint within 48 hours and attempt to resolve it within 7 business days.

10.2 Escalation

If resolution is not reached with the Support Team, you can escalate your case to management level. Send a detailed written complaint to support@krkia.net for this purpose.

10.3 Contact Information

To contact krkia:

• Email: support@krkia.net
• Live Chat: Available on website and app (24/7)
• Phone Support: Available after logging into your account

10.4 Legal Jurisdiction

These Terms shall be governed by and construed in accordance with applicable law. Any disputes shall be subject to the jurisdiction of the competent courts.